AI-powered Call insights Ask Empower: Turn Conversations into Business Intelligence

With Ask Empower, you can quickly retrieve key information from your phone or video conversations. The AI technology analyzes your last 10 conversations to extract the AI call insights you’re looking for—whether it’s a quick summary, a list of friction points, or pricing information.

Call analysis with Ask Empower uses conversational AI to review your customer conversations. It identifies and extracts key insights such as important topics discussed, expressed sentiments, objections raised, and next steps mentioned. Ask Empower can then synthesize this information to provide summaries, detect trends, and offer recommendations to improve agent performance based on your queries.

You can ask Ask Empower a wide range of questions to gain actionable insights from your conversations. For instance, you can request a call recap, identify customer pain points, understand pricing expectations, or ask the AI to evaluate your performance by summarizing your strengths and areas for improvement, supported by concrete examples.

Ask Empower currently supports three languages for both question input and conversation analysis: English, French, and Spanish.

AI call analysis allows you to objectively identify what actually works in your customer interactions.

Beyond impressions and intuition, you can identify the arguments that trigger a conversion, recurring objections, and the moments when the conversation shifts.

With Ask Empower, these call insights are directly accessible through simple questions. For example, you can isolate the highest-performing calls, understand why they work, and replicate them across the team.

Yes. One of the main advantages of AI call analysis is precisely that it moves beyond one-by-one review.

Ask Empower allows you to query several conversations in parallel to reveal trends, such as frequent objections, customer expectations, or recurring blockers.

This allows you to move from individual analysis to an overall view of activity, without relying on exports or manual processing.

Traditional reports rely on structured indicators, such as call duration, volume, and answer rate.

The difference with call insights is that they are based directly on the content of the conversations.

This changes the nature of the analysis: you no longer only see what happens, but what is actually being said.

You get more actionable insights, especially for coaching, qualification, or script improvement.

No, it complements it. Manual listening remains useful for specific cases, such as training or sensitive situations, but it becomes difficult to scale when volumes increase.

AI call analysis makes it possible to process all conversations, then target the calls that are truly worth listening to again. You save time while maintaining a high level of control.

Yes. Ask Empower is not limited to phone calls. Meetings, including video conferences, sales demos, and discovery calls, can also be analyzed to extract call insights.

This is often where the richest information appears: customer expectations, decision criteria, and complex objections. AI makes it possible to structure these interactions without requiring any additional effort from the teams.

Yes, that is exactly the goal. Ask Empower works like a conversational assistant: you ask a question, and the tool answers based on your data.

You do not need to build complex queries, write convoluted prompts, or handle advanced dashboards. AI call analysis becomes accessible to both managers and operational teams.

Account Intelligence is an Ask Empower feature that provides a consolidated and always up-to-date view of each account. It automatically brings together conversation history, CRM data, and publicly available company information, such as corporate profiles or LinkedIn, so sales teams no longer have to manually rebuild context before each interaction.

With this information, sales teams can quickly review the account history, expansion potential, recommended next actions, opportunity status, and any risk signals.

Account Intelligence helps sales teams prepare each call, meeting, or follow-up with more context and less manual work. The feature makes it possible to identify who is involved in the account, which stakeholders are missing, which signals indicate a healthy or at-risk opportunity, and which actions should be prioritized.

This supports more proactive opportunity management: sales reps arrive better prepared, managers detect risks earlier, and the team can align around a shared, up-to-date view of each account.