CloudTalk Pricing, Plans, & Feature Breakdown

In this article, we will compare CloudTalk plans and CloudTalk alternatives to understand the features, benefits, and drawbacks of each CloudTalk pricing plan.

CloudTalk only offers one product, a business phone system, though they do have an AI agent as an add-on. Their limited product offering makes it easier to draw a direct comparison with competitors offering VoIP software, like Ringover.

The CloudTalk pricing model is simpler than many large contact center platforms, but there are some caveats (add-ons, outbound call software charges, etc) to keep in mind. Below you'll find a breakdown of its plans and features.

CloudTalk Pricing Plans Comparison Table

*All prices last updated Nov. 6, 2025.

Detailed Breakdown of Pricing CloudTalk Plans and Features

Starter Plan

• Price: Starts at $34 per user/month (billed monthly) or $25 per user/month (billed annually).
• This plan is designed for small businesses or startups that require a dependable VoIP phone system without the need for advanced call center software functionalities.
• Key Features:
• Click-to-call functionality.
• Unlimited inbound and intracompany calls.
• Access to international numbers from over 160 countries.
• Mobile application for remote access.

Essential Plan

• Price: Starts at $39 per user/month (billed monthly) or $29 per user/month (billed annually).
• This plan is recommended for sales and support teams that need to leverage data and automate parts of their workflow. While it includes everything in the Starter plan, it also has the following tools.
• Key Features:
• Real-time analytics and a reporting dashboard.
• Integrations with several popular Helpdesk and CRM tools [3].
• SMS/MMS functionality for customer messaging.
• Open API access for developing custom solutions.

Expert Plan

• Price: Starts at $69 per user/month (billed monthly) or $49 per user per month (billed annually).
• This tier is built for high-volume sales teams and customer service departments that depend on advanced calling and monitoring features to optimize performance. Note that this plan may come with a minimum user requirement to access all its features [4].
• Key Features (in addition to Essential):
• Power Dialer to automate outbound campaigns.
• Smart routing and Interactive Voice Response (IVR) systems.
• Live call monitoring and whispering for agent coaching.
• Speech-to-text for call transcription.

Upgrade Your Business Communications

Ringover provides an incredible value for the price, as it offers a variety of productivity features like omnichannel communications, IVR menus, and analytics in its plans.

Try Ringover For Free!

CloudTalk Add-ons

While CloudTalk's base prices appear straightforward, the total cost of ownership can increase due to various add-ons and the way features are distributed across plans. Many functionalities that businesses may consider standard, such as a power dialer or specific integrations, are only available on higher-priced plans or must be purchased separately.

Examples of potential extra costs include:

• Power dialer and parallel dialer.
• Additional charges for specific international call rates or phone numbers.
• AI conversation intelligence software.

In contrast, some providers prioritize transparent, all-inclusive packaging. For example, Ringover's all-in-one pricing aims to provide businesses with predictable costs without forcing them to upgrade for essential tools.

What is Not Included in CloudTalk's Plans?

When comparing VoIP business solutions, it is as important to know what is missing as it is to know what is included.

Starter Plan

CloudTalk's entry-level plan lacks several features that are standard in Ringover's most affordable plan, the SMART plan. For instance, the Starter plan does not include analytics to track team and individual performance, which are critical for quality assurance and performance tracking.

Without an analytics dashboard, businesses have limited visibility into their team's interactions and cannot easily identify areas for improvement. Plus, it lacks important business features such as unlimited international calling and IVR menus, which can limit its utility for growing teams. Not only that, CloudTalk doesn't offer video conferencing at all, making it complicated to get on the same page internally and externally.

Essential Plan

While the Essential plan adds analytics and integrations, it still falls short of what is offered in comparable mid-tier plans from other providers. For example, Ringover's BUSINESS plan includes unlimited calling to over 110 destinations and more advanced analytics capabilities. Plus, Ringover's BUSINESS plan includes two integrations, notably with Salesforce, which CloudTalk only offers in its most expensive plan.

Expert Plan

The Expert plan is CloudTalk's most feature-rich offering, yet it may not provide the same value as top-tier plans from competitors. For example, all of Ringover's plans include powerful AI tools that create transcriptions and summaries of your calls. While CloudTalk offers speech-to-text, it does not provide the same level of sophistication in its AI technology, a key differentiator in the best cloud PBX systems.

Plus, Ringover includes special features to support sales teams, like call campaigns, local presence dialer, voicemail drop (only available from CloudTalk as an add-on), and call script software. This makes it a much better value for companies looking to optimize their sales strategy.

CloudTalk's prices: How Does CloudTalk Compare to Competitors?

For businesses seeking a powerful, transparent, and comprehensive business communication platform, Ringover presents a strong alternative.

Ringover's Business Phone Plans

SMART Plan

Ringover's most affordable plan is $21 per user/month with annual billing, and offers a great value for the price. The best features include:

• Unlimited calls to 110 destinations
• AI call transcription
• AI call summary
• Call logs
• IVR menus
• Smart dialer
• Text messaging

BUSINESS Plan

Ringover's mid-tier plan is $44 per user/month when on an annual plan. The BUSINESS plan includes everything in the SMART plan as well as:

• Two integrations (including Salesforce, which is only offered by CloudTalk in their most expensive tier)
• Call forwarding
• Smart routing
• IVR menus
• Call queues
• Call center coaching tools (call intervention, double listening)

ADVANCED Plan

The ADVANCED plan is Ringover's third tier and is priced on request to allow for greater personalization and value. It includes all the features in the BUSINESS plan, in addition to:

• Call campaigns
• Three integrations
• Power dialers
• Call script software
• Voicemail drop

Features in All Ringover Plans

All Ringover plans share a certain baseline, including video conferencing and and access to Ringover's API. As a result, there's a solid foundation for business communications in all of Ringover's plans. Other notable features include:

• Mobile, web, and desktop apps
• IVR menus
• Call forwarding
• Call logs and recordings
• Call and voicemail transcription
• Click-to-call

Exclusions in Ringover's Plans

As just established, Ringover's plans are comprehensive and specifically created to support businesses of all sizes. While the lower tiers lack some of the features in the more expensive options, they are also a lighter and affordable option for growing businesses.

For instance, the SMART plan doesn't include integrations of surveys to measure customer experience. In the BUSINESS and ADVANCED plans, you have access to two and three integrations, respectively. The main difference between those two plans is productivity features like call campaigns and a power dialer.

Most Exciting Features of CloudTalk and Ringover

While Ringover and CloudTalk's individual offerings are clear, how do they stack up against each other? A direct comparison is always the best way to understand which plan offers the best return on your investment.

CloudTalk Features

CloudTalk has a few exciting features in their VoIP phone. Here's some of the most notable ones:

• AI voice agent (charged by the minute)
• Short virtual numbers
• Hold music
• IVR builder

CloudTalk's AI voice agent is an add-on which charges per minute, and offers a choice of LLM and many languages. Though this can be a decent option if you just want an AI agent that can respond to calls, there are more sophisticated options.

Ringover developed it's own voice agent, AIRO, which is capable of far more than just responding to a call with a simple greeting. Also billed as an add-on, AIRO can capture key prospect details from calls, which are then updated in your CRM through automatic data synchronization. Plus, you can customize the greetings and tone so your brand is perfectly represented.

Ringover Features

Beyond the AI Voice agent AIRO, Ringover has a powerful set of VoIP software features available in its plans.

• Unlimited international calls: Stay in contact with your clients and prospects across the world without worrying about running up charges or exhausting your international calling bundle (which is how CloudTalk prices their international calls).
• Native integrations: When streamlining your business operations, integrating your business software makes a huge difference. Ringover offers dozens of native integrations, including with Salesforce, Zendesk, Make, Zapier, Hubspot, and even ATS like Bullhorn and Vincere.
• AI Tools: AI-powered call summary and transcription transforms your hours of audio data from a black box into a searchable, easy-to-reference resource. If you opt for the add-on Empower by Ringover, you can also create call moments and a call library that makes your data even easier to access.

CloudTalk vs Ringover Beginner Plans Comparison

CloudTalk vs Ringover Advanced Plans Comparison

Is CloudTalk the Right Choice For Your Business?

CloudTalk is a capable solution with a user-friendly interface and a solid set of features, particularly on its higher-tier plans. However, its pricing structure requires careful consideration. Businesses must assess their must-have features and calculate the total cost, including any necessary plan upgrades or add-ons, to avoid unexpected expenses.

Companies looking for straightforward, predictable pricing and a rich set of built-in features might find CloudTalk's model restrictive. This raises an important question: is there an alternative that provides more value right from the start?

Why Ringover is a Strong Alternative to CloudTalk

Ringover is positioned as the ideal solution for businesses that want a powerful, scalable, and cost-effective communication platform without complex pricing tiers.

• Transparent and All-Inclusive Pricing: Ringover's plans are designed to provide maximum value from day one. Features like unlimited calling to over 110 destinations, advanced analytics, and IVR are included in standard plans, not reserved for premium tiers.
• Superior Scalability: Ringover supports businesses of all sizes, from small teams to large enterprises, without forcing expensive upgrades for essential functionality. As your team grows, the platform scales with you.
• More Than Just a Phone System: Ringover is not only a complete communication hub with omnichannel contact center software, it also provides AI features like call transcription and summary. This comprehensive approach is a key factor in many call center software comparisons.

To see how a truly all-in-one communication platform can benefit your business, explore Ringover's pricing or start a free trial today.

Citations

• [1]https://wheelhouse.com/products/cloudtalk/pricing
• [2]https://softwaresuggest.com/cloudtalk
• [3]https://trustradius.com/products/cloudtalk/pricing
• [4]https://harmonix.ai/en/blog/cloudtalk-pricing

Published on November 6, 2025.