Top Five9 Alternatives Compared: Features, Pricing, AI

While Five9 is recognized for its platform stability, its limitations include a complex pricing model that can be challenging for businesses to predict and manage [1].

This guide will break down the top competitors to Five9, comparing their features, pricing, and AI capabilities to help you find the right solution to drive your business forward.

Why Look for a Five9 Alternative?

There are several common reasons why businesses start searching for a replacement for Five9. Understanding these pain points can help you identify exactly what you need from a communication platform.

You Need a Straightforward Solution

One of the most frequent challenges reported by Five9 users is its pricing. The structure can be confusing, with different plans for digital-only versus voice-only communication offered at the same price point. The presence of a usage-based pricing calculator on their website also suggests a lack of simple, flat-rate options. In contrast, many alternatives offer more transparent pricing structures that make budgeting predictable and straightforward.

You Need Quality Technical Support

When your contact center is the heart of your customer operations, you cannot afford system downtime or persistent technical problems. Some users have reported system glitches, poor call quality, and slow or unresponsive customer service from Five9. For a mission-critical system, reliable and prompt technical support is not just a perk—it is an absolute necessity for maintaining business continuity, and is a key reason many look for a new provider.

You Need Robust International Calling Services

For businesses operating on a global scale, clear and affordable international calling is essential. It can be difficult to find straightforward information about Five9's international services and their associated costs. This lack of clarity is a significant drawback for companies with a global customer base or distributed teams. Alternatives that offer clear, all-inclusive international calling plans are a much better choice for these organizations.

Five9 Alternatives: At-a-Glance Comparison Table

This table summarizes the key differences between the top alternatives to help you make a quick, informed decision.

Top Five9 Competitors: A Detailed Comparison

The 11 top Five9 alternatives for stellar business communication

When evaluating replacements for Five9, it is crucial to analyze what each platform truly offers. The following comparisons are based on in-depth market analysis and user reviews, giving you a clear picture of the leading options available today [2].

Best alternative #1: Ringover

Ringover stands out as an excellent Five9 alternative, especially for small and growing businesses that demand a scalable and powerful solution. It is an all-in-one communication platform designed for performance, packed with advanced features that are simple to deploy and use.

Key features include unlimited international calling to over 110 destinations, an extensive library of CRM integrations with platforms like Salesforce and HubSpot, and advanced telephony tools like a power dialer to maximize agent productivity. Ringover offers completely transparent pricing, with plans starting at just $21 per user per month. The platform is easy to set up and can be accessed from any internet-connected device, making it perfect for modern, agile teams.

Advantages of Ringover

• Free 7-day trial
• Analytics dashboard with reporting support
• Integrations library with other business software
• Unlimited calling, including to 110+ destinations

Ringover Disadvantages

• The software may be too powerful for entrepreneurs

Alternative #2: Dialpad

Originally an enterprise communications service, now Dialpad focuses on developing AI technology to support contact centers. Everything you would typically expect from a VoIP service is provided, like voice calling, text messaging, and even call transcription. But in addition, Dialpad offers customer and sales intelligence in addition to collaboration features.

Advantages of Dialpad

• User-friendly interface
• AI voice recognition and transcription

Dialpad Disadvantages

• Certain key features are add-on online, driving up the price

Alternative #3: Nextiva

Nextiva supports internal and external communication, ensuring that communication is centralized and easily accessible. These aspects of the software support increased productivity and efficiency.

Advantages of Nextiva

• Good customer support
• Easy to set up

Nextiva Disadvantages

• Expensive compared to other options

Alternative #4: Mitel

Going beyond simple cloud-based communication, Mitel provides a unified communication (UCaaS) system. So if you are operating a cloud contact center, Mitel could be the right software to empower your employees with telephony features and ultimately improve performance.

Advantages of Mitel

• Large selection of features

Mitel Disadvantages

• Software glitches

Alternative #5: 8x8

8x8 is a business communication platform that offers many communication options, like video and voice calling as well as call analytics. If your business uses Microsoft Teams, one advantage of 8x8 is that it's certified for that software.

Advantages of 8x8

• Guaranteed to have 99.99% uptime

8x8 Disadvantages

• Its most affordable plans have user caps

Alternative #6: Vonage

Vonage is an established provider in the cloud communications market, offering a suite of APIs, unified communications, and contact center solutions.

Advantages of Vonage

• Cost per user decreases as the number of users increases

Vonage Disadvantages

• Many features are add-ons, which can drive up the price

Alternative #7: CloudTalk

CloudTalk is a VoIP software solution recognized for good call quality and a wide range of features. It includes tools designed for workflow automation and performance tracking to help manage contact center operations.

Advantages of CloudTalk

• Scalable plans

CloudTalk Disadvantages

• Outbound calls are metered, meaning they are charged per minute

Alternative #8: JustCall

JustCall caters to small and medium businesses which operate contact centers. Just pay attention to what is included in each plan, as some integrations, like Salesforce, are locked behind their more expensive plans.

Advantages of JustCall

• Many integrations available

JustCall Disadvantages

• User caps on plans

Alternative #9: RingCentral

RingCentral is a Unified Communications as a Service (UCaaS) provider that has integrated AI tools for conversation intelligence into its platform. It provides omnichannel communication options and allows users to obtain virtual numbers from many countries.

Advantages of RingCentral

• Enables internal and external communication

RingCentral Disadvantages

• Poor value for the price
• Inadequate customer support
• Doesn't offer unlimited calling internationally

Alternative #10: 3CX

3CX is a unique option, as it provides management software—like the PBX and video conferencing tools—but does not include the telephone service itself. Businesses using 3CX must contract with a separate SIP trunk provider to make and receive calls.

Advantages of 3CX

• Free trial is available

3CX Disadvantages

• No telephone service
• Not a great value for the price
• Configuration may take advanced technical knowledge

Alternative #11: Ooma

While Ooma was originally founded to provide VoIP service to individuals for personal use, Ooma now has a service for businesses called Ooma Office. As you can imagine, the service is best suited for smaller businesses.

Advantages of Ooma

• Can be compatible with hardware

Ooma Disadvantages

• Not available in all regions
• Limited integrations
• A complex price structure makes it hard to fix a budget

AI Features: How Five9 Competitors Stack Up

Artificial intelligence (AI) is revolutionizing the contact center, boosting agent efficiency, enhancing the customer experience, and unlocking valuable business insights. Today, AI is a key differentiator among top CCaaS providers [3]. However, not all AI solutions are created equal. Some platforms, including Five9, have been noted for relying on third-party AI, which can create a disjointed and less seamless user experience [4].

Ringover's Integrated AI Capabilities

Ringover has developed its proprietary AI tools, ensuring they are fully integrated into the platform for a smooth and powerful experience. These features are designed to enhance agent productivity and deliver deep, actionable insights from every customer conversation.

Key AI features include:

• Real-time call transcriptions: Convert spoken conversations into text instantly.
• AI-powered call summaries: Automatically generate concise summaries of calls to save agents valuable time.
• Sentiment analysis: Analyze the emotional tone of a conversation to gauge customer satisfaction and identify at-risk customers.
• Key topic detection: Automatically identify recurring themes, issues, and customer feedback mentioned during calls.

These tools are invaluable for agent coaching, quality assurance, and understanding customer needs at scale. With Ringover's intelligent communication solutions, you can unlock data-driven strategies to elevate your customer service and sales performance.

Other AI-Powered Platforms

Other competitors, such as RingCentral and Dialpad, are also investing in AI functionalities. Their focus is primarily on conversation intelligence and tools to support sales teams. However, the advantage of a native, fully integrated AI suite like Ringover's is the seamless user experience and the cohesive, reliable data and insights it provides.

What's the Best Five9 Alternative?

For businesses seeking a scalable, feature-rich, and affordable solution, Ringover stands out as a top five9 alternative. It directly addresses the common pain points associated with Five9 by offering a superior combination of quality, features, and value.

Ringover's key benefits—transparent and affordable pricing, unlimited calling to over 110 destinations, powerful telephony features, and an easy-to-use platform—make it one of the best Five9 competitors on the market today. This powerful combination empowers your team to work more efficiently and deliver exceptional customer experiences.

Curious about how Ringover can improve your business operations? Start your free trial today!

Five9 Competitors FAQ

How much does Five9 cost?

Five9 plans typically range from $150 to $230 per user per month. However, this price can vary based on usage, selected features, and contract length. For an accurate budget estimate, you should get a direct quote from their sales team.

Who are the main competitors of Five9?

The main competitors of Five9 include a mix of unified communications and dedicated contact center specialists. The top alternatives are:

• Ringover
• RingCentral
• Vonage
• CloudTalk
• JustCall
• 3CX
• Ooma

For a broader overview, you can compare business phone systems providers.

What type of company is Five9?

Five9 is a cloud contact center provider, also known as a CCaaS (Contact Center as a Service) provider. This means they offer cloud-hosted software that helps businesses manage customer interactions across various channels, including voice, email, and social media. Their technology supports both inbound and outbound contact centers to streamline customer engagement. You can learn more about what a cloud-based contact center is and how it can benefit your business.

Citations

• [1] https://thunai.ai/blog/top-five9-alternatives-and-competitors
• [2] https://external.pi.gpi.aws.gartner.com/reviews/market/contact-center-as-a-service/vendor/five9/alternatives
• [3] https://sprinklr.com/blog/ccaas-providers
• [4] https://replicant.com/compare-solutions/five9-alternatives

Published on February 14, 2024.